At the first install, by default this the Admin Account that is defined as the service account. We advise our customer to rely on a dedicate a account, a user account created for this purpose.

To learn more about why we rely on a Service Account and what are the best practices to secure it, please visit our Trust Center. 

The service account is the account that will act to create all the Teams and this is what the users will see in all the teams provisioned. 

So, in Microsoft / Office 365 Admin Portal Create a new user and make sur you assign the role "Teams Administrator". Choose the Name you want. This can be the name of your IT Service. And add a nice picture!

Here are the requirements for that account to work: 

With the service account credentials, login in to https://teams.microsoft.com.

Reach the nBold app directly on the store or search for "nBold" through the three dots on left bar. 

Then reaching the settings menu

Select the settings tab and From the "🤖 Service Account" select update.
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